After waiting for one long bloody year… these figures finally arrived…
Broken and damaged…
On 6 January 2010. I was incredibly upset. Hands slightly shaking when I took the photos. I wanted to ask for feedback on their forum but my registration was being moderated so I can’t post anything yet. How frustrating, so I sent an email to the staff on 6 January 2010. No reply yet. I had to vent, so I wrote this post *_* It feels almost as bad as getting a bootlegged item for the full price. HAHA. But I’m not smiling.
Update 8 Jan 2010: Given some good advice by helpful forumers there who have many praises for Triad Toys stuff. Still haven’t heard anything from the staff though… Hmm… I guess the damage isn’t as bad as I thought. Well, I’ve recovered from the shock… *shrugs* I probably won’t ask for an exchange or whatever. A lot of hassle. x_x;; I was told that smudges can be easily removed by rubbing alcohol on Jin’s face and the mega-powerful magnets on Mugen’s sandal can also be easily super-glued back. BUT I’m not wrong to expect products in mint-condition right? :( [update end]
Depending how they respond, it will determine if this will be last time I’m buying anything from their online store.
1) Unbelievably flimsy packaging, no bubblewrap whatsoever
For something that costs about US$12o EACH and needs to be delivered overseas. Unbelievable. Maybe the figure’s own box packaging is supposed to give it protection but obviously it is not enough.
2) Broken sandal on Mugen (and some paint scraped off from his hair)
It is supposed to be removable BUT the sandal piece is broken. See last pic, so I won’t take him out before I get an answer from the staff.
3) Jin’s hairpiece flew off (and is probably the cause of ink stains on various parts of his face)
Okie, seems like his hairpiece is removable so that you can pose his eyes from behind but what a shock to see it… and I think due to this, his face was smudged in several parts with the ink.
I guess after such a long wait, expectations run really high and to receive the items in this condition, it truly is appalling. Shipping was not cheap either!
And I think if there are removable parts like the headpiece (I’m just guessing for now), they should include instructions in the box. These are my first Triad figures, so I’m not sure what to expect. To save customers the pain and shock, please do something about this or have some information at the website.