Comments on: Online Shop: Comi-Comi How to Shop

By: ponytale

ponytale — Mon, 26 Dec 2011 23:25:22 +0000

@Yumii: You’ll have to mail them but so far I have no problems cancelling when required.

By: Yumii

Yumii — Sun, 25 Dec 2011 20:17:34 +0000

Is it easy to cancel an item? Or do I have to mail them?

By: ponytale

ponytale — Sun, 25 Sep 2011 01:40:01 +0000

@plup: Sometimes if the item is on preorder, then most probably the image is not uploaded yet :)

By: plup

plup — Sat, 24 Sep 2011 22:07:31 +0000

Is there a way to display the items’ image in the search results? : D

By: ponytale

ponytale — Fri, 29 Apr 2011 01:57:06 +0000

@Yumii: If you haven’t sent in the order together, the easiest is to order separately :P 分割選択 in that option means to charge your credit card in installments. If you want them to charge you at one go, choose the 1st option. I’m not sure what the 2nd one means. The 3rd one means charge “separately”.

But if you want to put the orders together, but only want the CD first, I think you can try writing in the message box with my broken Japanese ^^;; anyone knows better please help:
すみません、在庫の「REPLACE WITH THE DRAMA CD NAME」を先に配送ください。ありがとうございます!
I’m sorry, please send the in-stock “REPLACE WITH THE DRAMA CD NAME” first. Thank you!

Hope this helps :P

By: Yumii

Yumii — Thu, 28 Apr 2011 20:03:26 +0000

Hi!
I’ve got some pre-orders for May, but right now I want to order an already released Drama CD and have them ship it right away (not wait for it with the other things). Which one of the 3 options under
“分割選択” do I pick? The second or the third one?

Sorry for the bother (^_^)/

By: ponytale

ponytale — Sun, 06 Feb 2011 09:26:18 +0000

@Xenia: Glad to help dear! You should be able to receive your magazine this week if it’s sent by EMS. Yeah saving on shipping means we can use that money saved to buy more stuff :D The credit card installment is a good option to have and best thing about Comicomi is that they sometimes have exclusives like signed papers, postcards and special cds ^^ definitely one of my fav BL stores. :D

By: Xenia

Xenia — Fri, 04 Feb 2011 14:32:48 +0000

Thank you Ponytale for the information, you helped me a lot!
Ouch, that must have hurt, receiving Nessa two months late >.<
I remember about this, oh right, you received it so much later than the rest of us, yikes XD
But yeah, it's always a good thing to save on shipping.
My BL magazine was just shipped, I got a confirmation mail from comi!
The delay in processing & shipping was about 4-5 days since the release date, which is reasonable ;)

So they'll ship all my drama CDs when all the pre-order items are released, I'm ok with that because it's only one CD that is for February release. And I want to save on shipping too, I hate paying extra money for shipping XD
I also chose the "leave it to your discretion" shipping option, so I guess they'll charge me the first instalment when all the CDs are released in March =)

I think it's very nice of them to allow credit card payments with instalments, as you said, anything to help the fujoshi on her buying sprees XD So far I also haven't come across another Japanese shop of this kind that allows payments in instalments like comicomi does. And I totally agree, Japanese stores have awesome customer service, comicomi is becoming one of my favourite stores too ;)

Thanks again for your help sweetie, see u~

By: ponytale

ponytale — Wed, 02 Feb 2011 02:23:49 +0000

@Xenia: :D well, as for the delay… If you put all preorders together, then they’ll only ship when the last preorder is released. I once ordered my Nessa no Rakuen BL game with Yasashiku Toge ga aru BLCD together since their release dates were very close, hoping to save shipping but the BLCD was delayed for about 2 months, so I received my game 2 months later after the BLCD came in OTL;; But I’m cheapo (wanna save shipping) that’s why I didn’t write in to ask them to send separately.

They’ll usually charge both shipping and cost of the order only when they ship. So they’ll probably charge at 2 occasions if the shipment is split into 2. According to them, they’ll try to process the order within three days after the product release date but sometimes they do take longer. I always choose the “I leave it to your discretion” shipping option which is the first one ^^;; The second option allows you to choose the date and time and uses express shipping. The delay you’re experiencing maybe due to the March items. I’ve not split payment before so I’m not sure. They’re probably the only online store selling BL items I’ve ever seen that allow installments (up to 24 months!) Anything to help the fujoshi on her buying sprees lol~ XDD

Maybe you can try writing in and get them to ship the Feb items first :3 and in the future, try to separate the pre-orders if you want to get them sooner.

Yes, they’re one of my favourite online stores because of their customer service too! Japanese stores are really the best when it comes to good service XD

By: Xenia

Xenia — Tue, 01 Feb 2011 10:29:53 +0000

Hehe, glad to be back sweetie, thanks ^_^
I was worried for nothing, phew, that’s what the delay is all about?
They have to calculate the shipping as well, and then charge the whole amount, I see…
It sure takes a long time though.
Do you know what happens with pre-orders?
I placed a pre-order for 5 drama CDs that will be released in late February and March…
Most of the CDs will be released in March.
When will they charge the payment for these to my credit card?
The status of my pre-order is also “pending payment”, so should I expect them to charge my credit card from now/soon? Also, will they ship all my items together when everything is released?
I chose the default shipping option, but I did something stupid I realized later on…
During checkout, where you select a payment method, there is an option to split payments, and I selected split payment in two, misinterpreting that option for split shipment….So that’s another pain, I have no idea what to expect.
Thanks a lot for your help, hopefully my questions will help other interested buyers as well.

P.S. Their service is awesome, I have sent them, like, 3-4 e-mails by now, to ask them to change permanently my shipping address to English, change credit card, ask for availability of tokutens, and they are always responding the next day ^^ That’s very reliable…and haha, I have become an expert in writing semi-formal e-mails in Japanese XD

By: ponytale

ponytale — Mon, 31 Jan 2011 15:32:35 +0000

@Xenia: Glad you’re back, dearie! Don’t worry, waiting/pending payment status means they’re processing your order, so you don’t have to do anything else now :) If there’s something wrong with your credit card, they’ll contact you via email. I’ve got it once because my credit card expired by the time the preorder was available :P They sent me an email to ask me to update my details and processed it again after I did it. I also emailed them after that to make sure they know I already updated it.

They’ll charge the total amount together (shipping cost + cost of ordered items) :)

By: Xenia

Xenia — Mon, 31 Jan 2011 14:15:10 +0000

Hi Ponytale, how have you been? I have been pretty busy until now, I’m finally taking a break now^^ could you tell me what the “waiting/pending payment” status I’m seeing in my comicomi orders history means? You just give them your credit card and they deduct the money themselves, right? Do I need to do something like send the payment myself? No, right? Because, my order status for both the CDs I pre-ordered and the just released magazine I ordered has been “waiting payment” for quite a few days now, and I was wondering if I’m doing something wrong, or if there’s something I should be doing ^^; How does it work, exactly? You give them your credit card, and they should be deducting from that credit card the amount of the item cost themselves, right? And then they charge you for the shipping cost, or do they charge you for the entire amount including shipping once? They totally confused me @_@

By: ponytale

ponytale — Thu, 09 Dec 2010 02:39:32 +0000

@ziggys: Glad it helps! ^_^)/

By: ziggys

ziggys — Wed, 08 Dec 2010 22:23:30 +0000

@ponytale Oh I get it, now I'll be able to buy HiroC-related stuff lol thanks for helping ^^

By: ponytale

ponytale — Sun, 05 Dec 2010 10:38:49 +0000

@ziggys: Glad they helped! :D

Comi comi only add the shipping cost afterwards and they only ship by EMS. So be aware that shipping heavy items such as thick monthly comics will be quite a killer. I would recommend using them for DVD/CD and games cos the shipping is pretty ok if the items are light.

By: ziggys

ziggys — Sun, 05 Dec 2010 09:03:30 +0000

Hi Ponytale! thanks for making these tutorials they’re very helpful
but I just got one question, it seems that they don’t indicate how much the shipping cost is? or is it already included in the price of the item?
if you could answer I’d love you <3

By: ponytale

ponytale — Thu, 12 Aug 2010 02:05:54 +0000

@Renee801neko: Glad to help :)

By: Renee801neko

Renee801neko — Wed, 11 Aug 2010 09:33:01 +0000

Thank You !!! :3

By: ponytale

ponytale — Wed, 24 Feb 2010 05:56:19 +0000

Glad to help ^^ happy shopping!

By: Jes

Jes — Wed, 24 Feb 2010 03:41:32 +0000

Hi,

Thanks for the information! ^^ Gonna do some shopping then~ XD